Customer Cancellation:

• 24+ hours before service: 100% refund to wallet

• 12-24 hours before service: 50% refund to wallet

• Less than 12 hours: No refund

• After service provider arrival: No refund

Booking Modifications:

• Free rescheduling available 12+ hours before service

• Rescheduling within 12 hours may incur fees

• Service type cannot be changed after confirmation

Company Cancellation:

• Full refund in case of cancellation by us

• Cancellation reasons may include: emergencies, security concerns, or service provider unavailability

Note: Repeated cancellations may result in account suspension or advance payment requirements for future orders.